Frequently Asked Questions
Everything you need to know about your Magpies order
How long does shipping take for official Newcastle United merchandise?
Standard UK delivery typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days via our global courier partners.
Can I return a personalized shirt with a custom name and number?
Unfortunately, we cannot accept returns or exchanges on any personalized items, including shirts with custom player names, numbers, or sleeve badges, unless the product is faulty.
What payment methods are accepted at the Newcastle United Store?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I know what size kit to order?
Please refer to our comprehensive Size Guide located on each product page. Our replica kits are designed with a standard athletic fit, while 'Authentic' player-spec jerseys feature a slimmer, more tailored cut.
How can I track the status of my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
Are the products sold online official club merchandise?
Yes, every item sold on our store is 100% official Newcastle United merchandise, sourced directly from the club and our licensed kit manufacturers.